Recently, Media Temple asked me for my opinion of its service. The survey allowed me to explain my dissatisfaction in 400 words or less. Here is my response, along with a little extra detail for those who need some background.
Ever since the great failure of November 2009(*), the GS [Media Temple's Grid Service] has been unstable and unreliable enough to not put critical sites on it. The lack of communication from MT staff, the lack of knowledge, and long wait times for help have caused me to move critical services to Rackspace Cloud and Linode. I plan to close my MT account in the near future.
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